Who is Mia Martikainen?

I'm a Customer Support Specialist at Sniffie, with 10+ years of experience in various customer service roles, including selling children's clothing, managing an e-commerce store, and working at a car rental shop.

How did you join Sniffie? 

In September 2020, when I was still on maternity leave, I heard Sniffie was looking for more people to join their Junior Data Support team to work on product matching. I had already wondered what working life would be like for me after my maternity leave as the company I worked for before my leave no longer existed, and a salesperson's work did not motivate me anymore. However, I knew I still wanted to work with customer service.

Sniffie was offering an opportunity to work in a very interesting and well-functioning company; the work could be done remotely from home, and the working hours were very flexible. The opportunity sounded more than fitting for me, so I decided to apply for the job and eventually, I was hired. 

How has the work been?

I started off by doing my Junior Data Support job for only a couple hours a  day, but quickly, the expected thing happened and I was carried away by the job. Currently, I work as a Customer Support Manager and my job revolves around our customers´ accounts. My work is genuinely interesting, and each case I work on is different. 

How is the working environment?

Even though I'm working remotely from a different city, it doesn't feel like I´m working alone myself, but instead, I'm part of a great team that I can reach with one mouse click. :) I would describe the general working environment at Sniffie as positive, supportive and encouraging.

How has the Sniffie team supported you in your growth?

Steady feedback from the team, excellent remote workshops, personal responsibilities, and trust are the cornerstones the Sniffie team has provided me with to allow me to grow and continuously improve in my job.   

What are your interests outside of work?

We have 2 children and a dog with my husband, who keep us busy daily. :D During my free time, you can find me outdoors; I'm a big fan of all outdoor activities. Yoga and small DIY projects are also close to my heart!